Questions about your order, shipping, returns, product support or anything else? Our team is here to help make your NovaMind X™ experience seamless.
HOW CAN WE HELP?
Whether you need help with your order, delivery, returns, product questions or technical support, send us a message and we’ll get back to you as soon as possible.
Monday – Friday
9:00am – 5:00pm AEST
Order support, shipping, returns, product questions and general enquiries.
BEFORE YOU MESSAGE
If your message is about an order, including your order number helps us find it faster.
Tell us what happened, what you need help with and any important dates or delivery information.
For faulty or damaged items, please include clear photo or video evidence so we can assess it quickly.
Use the same email from your order where possible so we can match your enquiry correctly.
Our FAQ covers product details, shipping, returns, warranty and more.